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Return Policy

You may exercise your right to return purchased products within fourteen (14) days from the date on which you received them from the baronessa.com. Returned items must be shipped back to the baronessa.com within fourteen (14) days from the date on which you informed the baronessa.com of your decision to withdraw from the contract. The products may be returned by dispatching the package through the shipping agent indicated by the baronessa.com (UPS). We also invite you to complete the Return Form available on the web site in the Customer Care area, in order for us to provide you with a Return Number (baronessa.com will send you an email confirming receipt of the withdrawal request sent through the Return Form), or after having drafted and sent the Vendor another declaration explicitly stating your decision to withdraw from the contract, without prejudice, in this latter case, to it remaining your responsibility to prove that you exercised your withdrawal right in a proper, timely manner.

Terms and Conditions of Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

a) Return Form sent directly online through baronessa.com or another declaration explicitly stating your decision to withdraw from the contract must be correctly completed and sent to the baronessa.com within fourteen (14) days after receiving the products;
b) the products must not have been used, worn or washed;
c) the identification tag must still be attached to the products, along with the disposable seal, which constitutes an integral part of the item;
d) the returned products must be in their original packaging;
e) the returned products must be delivered to the shipping agent within fourteen (14) days of when you informed baronessa.com of your decision to withdraw from the contract;
f) the products must not be damaged.

If you have fulfilled all requirements set forth above, the baronessa.com will fully refund the price of the returned purchased products. You will only be charged for the return shipping cost, unless the baronessa.com expressly exempt you from these costs at the time of purchase, and on the subsequent condition that you use the shipping agent indicated in the Return Form.

You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in letters a), e) and f) of the previous paragraph. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, baronessa.com reserves the right to retain the products and the amount paid for your purchase of the products. You will also be contacted if your return cannot be accepted because it does not comply with the conditions indicated in letters b), c) and d) of the preceding paragraph. In this case, you may choose to accept a decrease in the refund, of which you will be informed, due to the decrease in value of the returned products, or to have the purchased products redelivered to you at your expense. Should you refuse this delivery, baronessa.com reserves the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.

Refund Times and Procedures

After the baronessa.com has received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted, or, if a decrease in value of the returned products has been detected, you will receive an email informing you of the amount being deducted from the refund. Whatever form of payment you used (Credit/Debit Card), the refund procedure will start within fourteen (14) days from when the baronessa.com was informed of your decision to exercise your right to return the purchased products and once the baronessa.com has checked that the return was carried out in compliance with the above conditions.

The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:
• purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore, you will not suffer any interest loss;
• payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card;
• payment in cash upon delivery: the refund is issued to the checking account you have indicated; therefore the refund time is dependent on you correctly entering the data; normally the credit occurs within fourteen (14) days.

Identification Tag

All products sold by the baronessa.com include an identification tag attached with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.

DHL

As advised by the baronessa.com, returned products may be shipped by the package delivery company DHL, please contact DHL to organise pick-up. If you decide to use a different shipping courier than the one provided by the baronessa.com, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport.

Consumer Code

These Conditions for exercising the withdrawal right, which form an integral part of the General Terms and Conditions.