The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
a) Return Form sent directly online through baronessa.com or another declaration explicitly stating your decision to withdraw from the contract must be correctly completed and sent to the baronessa.com within fourteen (14) days after receiving the products;
b) the products must not have been used, worn or washed;
c) the identification tag must still be attached to the products, along with the disposable seal, which constitutes an integral part of the item;
d) the returned products must be in their original packaging;
e) the returned products must be delivered to the shipping agent within fourteen (14) days of when you informed baronessa.com of your decision to withdraw from the contract;
f) the products must not be damaged.
If you have fulfilled all requirements set forth above, the baronessa.com will fully refund the price of the returned purchased products. You will only be charged for the return shipping cost, unless the baronessa.com expressly exempt you from these costs at the time of purchase, and on the subsequent condition that you use the shipping agent indicated in the Return Form.
You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in letters a), e) and f) of the previous paragraph. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, baronessa.com reserves the right to retain the products and the amount paid for your purchase of the products. You will also be contacted if your return cannot be accepted because it does not comply with the conditions indicated in letters b), c) and d) of the preceding paragraph. In this case, you may choose to accept a decrease in the refund, of which you will be informed, due to the decrease in value of the returned products, or to have the purchased products redelivered to you at your expense. Should you refuse this delivery, baronessa.com reserves the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.